Open Source CRM Solutions

In recent years, a new concept has emerged in customer relationship management. Open source customer relationship management solutions are taking the business and customer relationship management worlds by storm. It has become the biggest developing trend in customer relationship management process for literally years.

The power of such open source software lies in what its very name suggests. Just like the name indicates, code that runs open source software can be investigated, changed, or utilized in whatever way any person deems to be the best and most helpful. CRM software is complicated programing endeavoring to appear simple, so this is not necessarily as easy to accomplish as one might think. Yet, the potency of open source CRM remains that simple to utilize and well designed solutions can be powerfully modified using a small amount of investment in programming man hours. The resulting specifically tailored product will be an exact match for the company concerned and its many particular processes and needs.

There are a number of advantages to Open Source CRM products:

  • They can be completely customized to fit a company’s one of a kind, exact needs.
  • They are offered in either of the two CRM solutions methods, either as CRM on demand software, also known as hosted CRM software, or as on site CRM programs, stored on a business’ servers.
  • They are comparatively inexpensive when ranked against typical CRM software vendor products.

Open source software revolves around giving transparency to that which was once sacred and unknowable, the source code underlying a program. The goal remains to turn what was formerly complicated into something simple. This is why CRM systems and open source concepts are such a perfect pairing, since they both strive to make operations simpler and infinitely better for the end user.

There are a variety of top open source CRM software programs available on the market these days. Among these are the following several packages:

Sugar CRM

Sugar CRM Inc. is commonly referred to as the eight hundred pound gorilla of the world of open source CRM. The company was established in 2004. Its open source code has registered in excess of three million downloads in the last six years alone. Greater than twelve thousand corporations utilize Sugar CRM. Among them are such heavy weights as Starbucks Corporation, Honeywell International, BDO Seidman, and First Federal Bank. Sugar CRM is coded in PHP and proves to be fully compatible with the database MySQL.

Splendid CRM

This firm’s team of developers banded together in 2005. Their application is constructed on the Microsoft platform, including Windows, SQL Server, ISS, ASP, and C#. Splendid CRM permits administrators to add on specifically tailored features like Web Parts, .NET 2.0 Themes, and AJAX. Since the two codes share a number of the identical features, Splendid CRM and Sugar CRM are positioned as competitors. The two both provide the capability of adding on custom fields, as well as offering a plug in for Outlook.

Centric CRM

Having been around for fully seven years, Centric CRM has proven its vigorous and stable platform. Centric targets the small business market, even though it has been utilized by Fortune 500 outfits as well. It boats many complicated features that are easily switched off if they are not wanted. The administrative console permits a significant amount of customization. Centric CRM is fully compatible with MySQL databases, being written in Java.


Hipergate calls itself the most complete open sourced Java CRM and groupware. The enterprise class application has many functional modules such as groupware, collaboration, project management, contact management, and issues tracking and support. It also features an e-shopping module that handles payments processing and multiple versions of catalogs, mass email tracking and distribution, content management, roles based security, a corporate library, and reports and queries. It is written in two languages, both JSP and Java. It works well with the following databases: MySQL, Microsoft SQL, PostgreSQL, and Oracle.

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