In recent years, a new concept has emerged in customer relationship management. Open source customer relationship management solutions are taking the business and customer relationship management worlds by storm. It has become the biggest developing trend in customer relationship management process for literally years. The power of such open source software lies in what its very name suggests. Just like the name indicates, code that runs open source software can be investigated, changed, or utilized in whatever way any person deems
Customer relationship management, also known by its acronym CRM, has taken the business world by storm. While there are many thousands of companies that have adopted these helpful technologies, there are countless thousands of others who have not yet availed themselves of them. There are a variety of reasons for this fact. Among them is the reality that many business owners and some management teams simply do not fully understand customer relationship management and what is involved with the concept.